Communicate Telecoms selects GoCardless to accelerate payout timings  

Communicate Telecoms, a dedicated provider of business connectivity and telephony solutions, has expanded its relationship with GoCardless by adopting Same Day Settlement+, GoCardless’ AI-powered tool which uses machine learning to improve success rates and reduce late failures. This allows payments to land in their bank account on the same day customers are charged — two days sooner than the standard Direct Debit timeline — to ensure cash flow keeps pace with growth and strategic investments can be made quickly.  

This builds on a seven-year partnership between the two companies. During this time, Communicate Telecoms has used GoCardless’ Direct Debit solution through online accounting software Xero to collect payments, achieving a 99.71% payment success rate. This reliability enables the company’s small team to eliminate the time and cost associated with chasing failed or late payments. Furthermore, the automation provided by the Xero integration streamlines monthly billing, reducing the time spent on this core task to just one to two hours per month. 

John Cooper, Managing Director, Communicate Telecoms, said: “Monthly billing takes just an hour or two thanks to the GoCardless integration with Xero, and the process is so reliable we never get calls from customers about payment issues. This efficiency is critical, as it saves the cost of two or three full-time employees. When we combine those savings with the improved cash flow we experience through Same Day Settlement+, we get more money to invest in growing our business. 

Pat Phelan, Chief Revenue Officer at GoCardless, said:“GoCardless’ partnership with Communicate Telecoms perfectly demonstrates the power of automated bank payments. They have used our Direct Debit service to build a highly successful, high-growth business with a near-perfect payment success rate. By adopting Same Day Settlement+, they’ve also optimised their cash flow, leveraging our solutions for both operational efficiency and growth.”