ebankIT Partners with Agent IQ to Humanize Digital Banking
ebankIT has partnered with Agent IQ to humanize customer engagement in digital banking. This partnership aims to redefine digital interactions through advanced analytics, AI-driven insights, and seamless integration of digital touchpoints, helping financial institutions build lasting relationships with their customers.
Agent IQ, a pioneer in digital relationship banking, provides personal and persistent customer engagement solutions supported by powerful AI. The Lynq™ platform combines human empathy with the efficiency of AI, empowering financial institutions to offer proactive support and real-time insights, enhancing customer satisfaction, service efficiencies, and profitability.
Driven by a shared commitment to humanizing and enhancing customer interactions, ebankIT and Agent IQ’s partnership aims to transform how financial institutions engage with their clients digitally. Leveraging AI-augmented self-service technology, this collaboration sets a new industry standard for customer-centricity by driving engagement and strengthening relationships in digital banking.
“ebankIT is a leader in humanizing digital banking, heavily aligning with our mission to modernize relationship banking through augmenting the human banker; not replacing them. We are pleased to partner with ebankIT to support financial institutions in building stronger, more meaningful customer relationships through powering personal engagements across every digital banking channel,” said Slaven Bilac, CEO of Agent IQ.
The collaboration between ebankIT and Agent IQ’s Lynq™ platform elevates the customer experience by combining ebankIT’s self-serving digital channels with Agent IQ’s personal digital engagement platform. By incorporating AI automation into digital interactions, the partnership enhances customer satisfaction.
“Through this strategic alliance, we wish to redefine the digital banking experience, make it more human, and set new benchmarks for customer engagement and satisfaction,” said Renato Oliveira, CEO of ebankIT.
By leveraging these technologies, financial institutions can drive personal banking experiences, provide efficient self-service solutions, and ultimately humanize their digital relationships with customers.
ebankIT is a fintech company empowering banks and credit unions to deliver exceptional digital banking experiences across mobile, web, and voice platforms. With state-of-the-art omnichannel capabilities, the ebankIT Digital Banking Platform seamlessly transforms traditional banking into the digital realm, ensuring customers receive a truly personalized and accessible digital banking experience.
For more information about ebankIT and its solutions, please visit ebankIT’s website.